We are proud to help our customers, below are a few examples of the fantastic feedback we received recently.

Very helpful, calm, pleasant adviser. Patient and reassuring service. A follow up call to check that help had been given was very much appreciated.

April 2022

Very helpful and understanding. Unbelievable value for money. Great service.

April 2022

Very helpful and understanding. Unbelievable value for money. Great service.

April 2022

Quick response. Mechanic was great. Thanks!

April 2022

The policy got us back on the road quickly and safely in under an hour late on a Saturday afternoon.

April 2022

The friendly and personal service is outstanding. I've been dealing with a lady called Lucy and she has been amazing at handling my sons requirements following a motorcycle accident. I would highly recommend.

March 2022

Polite staff, no waiting around for an answer and got breakdown recovery out in a reasonable time.

March 2022

I’ve had nothing but first class service from Granite Breakdown over the years.

March 2022

Great company to deal with excellent staff.

March 2022

The service was fast and efficient.

March 2022

Great, fast and hassle free service. Highly recommended indeed.

March 2022

Guaranteed excellent customer service and support.

March 2022

Quick to answer the phone, very friendly & understanding.

March 2022

I spoke to a number of people on the phone and every one of them was so lovely and helpful.

Feb 2022

My Mum is 78 and her car would not start. The girl we dealt with was amazing. Help arrived so quickly, got it sorted and the girl even called her back to see if everything was ok. Will be renewing again for this year.

Feb 2022

Extremely quick response & a more personal service than I’ve ever had from the well-known National companies. Absolutely delighted with the service, can’t recommend them highly enough.

Jan 2022

I was with AA for 20+ years but am more impressed with the service.

Jan 2022

Friendly local service. This was my first time using this service and it was very quick and great to get a follow-up phone call to make sure everything was sorted ok.

Jan 2022

I most definitely would recommend Granite Breakdown, they are very quick and efficient at getting your vehicle to wherever you have to be thanks for the quick response.

Jan 2022

I have recommended Granite to friends and family because of the amazing value of £30 for the year, and this covers the island of Ireland. All other companies charge extra to cover breakdowns in the Republic of Ireland. As I live right on the border. I've only had to call Granite once when my car was broken down at home. The staff member (Elaine) was very professional and courteous.

Dec 2021

Very prompt service and Kieron who came to our aid was so pleasant and chatty! Very impressed that Louise from CRASH/ Granite Breakdown as she rang us in the evening to find out if we had got sorted out. Couldn't get better service.

Dec 2021

Would recommend due to fast response to call and friendly and prompt help in getting tow truck. Plus Louise called back to check that tow truck had arrived. Good customer service.

S. Kelly Dec 2021

Local service with competent helpful staff.

E. Flynn Nov 2021

Friendly and excellent service.

S. Hawkins Nov 2021

I would recommend Granite Breakdown as they are very efficient and quick to respond in an emergency. So far so good and very pleased with the service.

F. Seddiki Nov 2021

The response was very quick from the time of the phone call to having the van picked up.
The guy from H&H recovery was very helpful and was able to take the van to a workshop and have it repaired within a few hours was picked up around 2.30 pm and back on the road for 7pm witch meant no loss of work or earnings

P. Murphy Oct 2021

Great service. Aimee was very helpful and polite

M. Dobbins Oct 2021

Quick and reliable.

J. Nutt Oct 2021

Been with CRASH Services Granite Breakdown before and the service has always been excellent

G. Quinn Aug 2021

Very speedy service and very accommodating. Very helpful.

C. O'Hagan Aug 2021

I would recommend the breakdown cover for the whole of Ireland ,and it is great for me, as I go fishing in the south quite regularly! Great response on the phone the other day, and the young lady who answered my call, Anna, was very helpful and polite.

H. Murphy Aug 2021

Excellent value for money and peace of mind knowing there one phone call away

R. SInclair July 2021

Quick response both on the phone and by the recovery van especially as I phoned at about 3:30 am. Great service all-round, much appreciated. Just sorry I had no money to tip the recovery man . Well worth the £30 a year ,I have this on two cars. The fact that you cover the Republic of Ireland and Northern Ireland was a major selling point to me. Great work thank you.

M.M - July 2021

Speedy, appropriately 35 minutes after the initial call your breakdown lorry was there. Very impressed, and reassuring to know IF this happens again I can rely on you... Great job.

A.ON - July 2021

The customer service is excellent they are very helpful and make me feel valued as a customer also very quick response to a breakdown I was waiting for only 35 minutes on a recovery service.

N.M - July 2021

Really friendly service from the first call to the recovery driver, great value for the yearly fee. Realistic time frames, speedy recovery, knowledgeable recovery driver (Paul) local people.

R.G - July 2021

I would highly recommend the staff on the phone, very helpful and followed up.

D. O'Doherty June 2021

I would recommend as nothing seemed like too much hassle. Very friendly and efficient service by Mairead and Alan

A. Rodgers June 2021

Good response when phoned and recover agent arrived on time and was helpful when he arrived

A. Abbott June 2021

I want to support local companies. I have Granite to be very prompt and professional, on the couple of occasions that I have used them. They are very competitive with price

Anonymous - June 2021

Very friendly and quick response. As a Driving Instructor on the road all day, knowing I have Breakdown Response so Quickly is a great Peace of Mind. I do recommend your services to my pupils. Many Thanks

Anonymous - May 2021

The cover is very competitively priced and the service feels friendly and personal. I like that you can deal with the same person on the phone and they follow up to make sure you are satisfied.

The recovery service was very quick to get in touch and he was very pleasant and helpful. Excellent service.

Anonymous - May 2021

Very smooth process when having to use the recovery service. Kept up to date by informative, helpful staff. I was impressed with the service.

Anonymous - May 2021

When we had reason to call for a breakdown the assistant was excellent at taking all details and getting back to update myself on how long before a service agent would arrive etc.

Anonymous - May 2021

Friendly, professional local service.

Anonymous - May 2021

Very efficient, kept me up to date with recovery agent throughout.

Anonymous - May 2021

Great value for money, quick recovery and helpful customer service.

A. Skyes

The price is great and its peace of mind should the car die.


Very professional service, great staff communication with myself and recovery man was very friendly and helpful.


I have used Granite for about 7 or 8 years. The service is terrific. Excellent customer care - the best I have come across in any service industry in recent years - I don't give away compliments easily. Well done and keep it up - 11 out of 10. It’s rare to find true customer care experiences of this quality nowadays.


Friendly Service


Peace of mind where I broke down was pretty dangerous, but I was lifted with the car within 30 minutes.

D Kennedy

My experience of the service has been efficient, friendly and reliable. Recovery arrived quickly, dealt with the problem and I received a call later that evening to make sure I was alright.


It can be stressful dealing with on the spot car trouble. I have always found the staff very helpful which helps relieve the stress. Thank you.


Staff on phone very pleasant and helpful especially Suzanne, and prompt and professional service. Brilliant value for money.


A fantastic service wouldn't be without it.


Got a puncture on the way to work this morning and I was back on the road within 20 minutes of phoning. Thank you for a great service-extremely efficient!

K Moore

I recently availed of Granite Breakdown when I required their assistance after I discovered I had a flat battery on my own vehicle. I was under time pressure to get to the airport to catch a flight but it only took one call to Granite Breakdown and they arrived very promptly. After getting my vehicle re-started I was able to get on my way and get to the airport on time. Such a fantastic & efficient service!!

A Poland

My daughter's car broke down in Belfast today and the service provided by Granite Breakdown was excellent. They sorted out for her car to be towed home to Lurgan the whole process was so smooth. First class service from Conor on the phone to the tow truck driver Chris. Highly recommend membership of Granite Breakdown.

S Neeson

I got a flat tyre after work, phoned up and it was changed and I was back on the road in less than an hour, very quick and great service.

H Robinson

My VW Touran broke a drive shaft at a busy intersection in Larne town. I phoned Granite Breakdown immediately and a very efficient lady in your office had my car recovery underway in a few minutes. No fuss, I got clear concise information. The recovery truck was with me 45 minutes later. My car was loaded in 5 minutes and 10 minutes later it was deposited at my local garage for repair.
Now that's what I call Fantastic Service.
I would defiantly recommend your company to anyone requiring your Recovery Services.
PS. I also took out a policy for my Granddaughter for her first car.

W Kernohan

I returned to my car at Dublin airport on New Year’s Eve to discover my engine coolant tank had cracked. I wasn’t able to drive my car home for fear of the engine overheating. A quick call to the friendly & professional staff at Granite Breakdown dealt with everything! A recovery truck rescued both my car & myself, dropping us both to my local garage in Tyrone. I was pleasantly surprised at how easy & efficient the service was, particularly during the holiday season. I would highly recommend this service!

U O'Neill