Your Breakdown Service Explained

Home Start & Roadside Assistance

If you breakdown anywhere in the UK or Ireland, a recovery operator will be dispatched to assist you. If your vehicle can be repaired, up to one hour’s free labour is provided. Otherwise, we will tow your vehicle to the nearest repairer. If your vehicle can not be fixed locally within a reasonable time period, we will cover up to 50 miles towage from the incident scene. Additional towage required is charged at £1 per mile thereafter.

Punctures

We’ll change your wheel if you’re carrying a suitable spare.

Lost Keys

If your keys are lost, we will send a member of our staff to assess the vehicle recovery requirements and, where specialist equipment is required, we will pay the first £100/€100 towards the recovery fee to enable us to take your vehicle to the nearest secure area until a replacement is found. If your keys are locked in the vehicle, we can help to access the vehicle.

Fuel Shortages

If you run out of fuel, we’ll take you and your vehicle to the nearest petrol station.

Call Outs

Our service covers up to a maximum of 3 call outs for the 12 months
after purchasing the service.

Vehicle Covered

Our service is sold on a per vehicle basis and covers anyone driving the specified vehicle.

Significant Exclusions & Limitations

The service will not be provided in the following circumstances:

  • Breakdowns that occur within 24 hours of inception of this service.
  • Any breakdown caused by any wilful or deliberate or avoidable act committed by the insured or any passengers.
  • The vehicle is not in a roadworthy condition prior to breakdown, or where a vehicle has not been regularly serviced or where breakdown is caused by inadequate maintenance or repair.
  • The private car or commercial vehicle is over 3.5 tonnes
  • The vehicle is carrying more than the number of passengers or towing a greater weight than that for which it was designed as stated in the manufacturer’s specifications or arising directly out of the unreasonable driving of the vehicle on unsuitable terrain.
  • Any incident resulting from fuels, mineral essences or other flammable materials, explosives or toxins being transported in the vehicle.
  • Your vehicle has been modified for or is taking part in racing, trials or rallying.
  • The vehicle does not have a valid NCT or MOT Certificate.

The Company shall not be liable for:

  • The cost of any parts, keys, components, lubricants, fluids, fuels or materials or any other incidental expenses required to restore a vehicle’s mobility.
  • Expenses recoverable from any policy of insurance.
  • Any liability or consequential loss arising out of the recovery service provided.

No costs or expenses shall be met without prior notification and our
consent.